1. Introduction

Cactus IT Solutions LLC ("Cactus IT," "we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and anyone who interacts with our services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

This policy applies to our website (cactusit.net), our client portal, and any managed IT services we provide.

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, phone number, business name, and job title provided through our contact form, phone calls, or service agreements.
• Technical information: IP addresses, browser type, device information, and website usage data collected automatically when you visit our website.
• Service-related data: Information about your IT environment, network configurations, support tickets, and system logs collected in the course of delivering managed IT services.
• Billing information: Payment details and billing addresses necessary to process service payments. We do not store full credit card numbers on our systems.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our managed IT services
• Respond to support requests and service inquiries
• Process billing and manage your account
• Communicate important updates about your services or our company
• Monitor and protect the security of your IT environment
• Comply with legal obligations and enforce our agreements
• Improve our website and user experience

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• Service providers: We work with trusted vendors and partners (such as software providers, cloud hosting services, and security tools) who assist us in delivering IT services. These providers are contractually required to protect your data.
• Legal requirements: We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We take the security of your information seriously. We implement industry-standard technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure storage, and regular security assessments.

While no method of transmission or storage is completely secure, we are committed to protecting your information to the best of our ability.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business relationship, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to legal and contractual obligations
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at support@cactusit.net or call (480) 269-4425.

10. Children's Privacy

Our services are designed for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out:

Cactus IT Solutions LLC
Email: support@cactusit.net
Phone: (480) 269-4425
Hours: Monday–Friday, 8am–5pm MST